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| InterLink2TM |
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Benefits
- Synergizes Communication
Increase productivity by keeping workers and customers in the loop with instant and mobile communication.
- Maximize Customer Satisfaction
Knowledge management uses artificial intelligence to meet needs & increase customer satisfaction.
- Minimize Costs
Assign service providers to each request to be financially efficient.
- Save Time
Get more done in less time with a streamlined & automated workflow.
- Access Anytime & Anywhere
Coordinators and service providers can work anytime from anywhere.
Features
- Front-Office Features
- -Service Provider (SP) Management
- -Customer Management
- -Client Management
- -Appointment Management
- -Advanced Search
- -Customer Relations Management (CRM)
- -Fully Web-based, accessible anywhere
- -Service Provider Availability
- -Multiple Skills/Proficiency/Specialty Matching
- -Single Appointment Scheduling
- -Automatic Block Scheduling
- -Automatic Matching of SPs to Appointments
- -Automatic Client/SP Preference Matching
- -Calendar of Upcoming Appointments
- -Administrator and Scheduling Dashboards
- -Front Office Reports
- -Live Interaction of Tasks & Notifications
- -Built-in User to User Messaging System
- On-The-Road Features
- -Service Provider Online Calendar
- -Service Provider Online Timecard
- -Mobile Timekeeping
- -2-Way Mobile Phone Communication
- -Integrated Maps and Directions
- -Downloadable Schedule to Outlook, PDA, Phone, etc
- Back-Office Features
- -Payroll - Employee Pay Calculation
- -Billing - Client Bill Calculation
- -Invoice Customization
- -Back Office Reports
- -Industry Standard Encryption
- -Export of Billing & Payroll data to other system
- -QuickBooks Advanced Payroll Deduction Capacity
- -Advanced Financial Logic (Contracted Hours, Overtime, Etc.)
Please Contact Us to further explore
the features of InterLink2 TM!
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InterLink2TM streamlines the receiving & matching of service requests, communications, and finances of your organization!
From online service requesting, to management of resources, to data output for your accounting software, InterLink2TM provides a comprehensive feature set that is not available anywhere else.
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Manage Service Requests
Efficiently process requests online or via phone |
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- Enter and manage requests from any computer with a web browser
- Allow customers to make requests through your web site
- Easily track the status of each request from receipt to completion
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Match Talent With Needs
Improve customer satisfaction and lower costs |
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- Communicate assignments through text messaging and email
- System automatically considers factors such as skills, location, availability, customer preferences, etc.
- Receive live assignment status and time info from Service Providers through their mobile phone
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Process Billing & Payroll
Easy, fast, & accurate finances |
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- Instantly create billing & payroll batches to reduce processing time
- Auto-flag potentially incorrect timecard info for review
- Flexible to allow creation of adjustments
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© 2010, VantageKey, LLC. |
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